Reef Supplies Canada Reviews
(Rated by 10 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.6
- Return Policy4.8
- Price & Quality4.3
- Good Value4.7
- Customer Service4.6
Recent Customer Reviews (10)
John McGhee
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Christine Frei
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Sophia Doherty
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Christina Schultheiss
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Jennifer Walsh
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Patrick Sheen
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Lawrence Wright
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Anouk Pelland
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Jeppe Steffensen
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Selma Þorvarðardóttir
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Reef Supplies Canada Pros & Cons
Pros
1
Fast Shipping: Orders are typically shipped within 2-3 days, with many customers receiving their items quickly.
2
Good Prices: Customers often mention that the prices are competitive and good value for the quality of products.
3
Customer Service: Many customers praise the customer service, with some noting that the team is responsive and helpful, even going so far as to call customers to check on their orders.
4
Wide Product Range: Reef Supplies stocks a wide variety of reef equipment, including many popular brands, which is beneficial for hobbyists.
5
Reliable Stock Levels: Despite occasional stock level issues, the company ensures that clients are advised and given options like refunds or split shipments.
CONS
1
Stock Level Issues: There have been instances where items were out of stock despite being listed as in stock, which can cause delays.
2
Human Error: Sometimes, stock levels on the website may not be updated correctly due to human error, leading to confusion.
3
Communication Issues: Some customers have reported difficulties in getting accurate information about stock levels, leading to frustration.
Reef Supplies Canada Features and Benefits
Features
Wide Product Range
ReefSupplies.ca stocks a wide variety of reef aquarium supplies, including LED lights, pumps, media bags, and more.
Renowned Customer Service
Known for their excellent customer service, with a focus on resolving issues promptly.
Fast Shipping
Offers fast shipping with competitive rates, ensuring timely delivery of products; orders typically shipped within 2-3 days.
Price Match Policy
Offers a price match guarantee, where they match lower prices from other Canadian retailers and add an extra 5% of the difference as reward points.
Earn Reward Points
Customers earn 1 reward point for every $1 spent, redeemable for future purchases.
30-Day Returns
Allows for 30-day returns, ensuring customer satisfaction.
High-Quality Products
Sells high-quality products, including brands like Kessil, Maxspect, and Jecod/Jebao.
True In-Stock/Out-of-Stock Notices
Provides accurate in-stock and out-of-stock notices to ensure transparency.
Owner Involvement
The owners, Ray Franchi and Giovanni Lombardi, are actively involved in the community, ensuring customer satisfaction and addressing issues promptly.
Low Shipping Rates
Offers some of the lowest shipping rates in Canada, making it a cost-effective option for customers.
Local Pickup Available
Provides the option for local pickup, which can be convenient for customers.
Positive Reviews
Has received positive reviews from customers, with an average rating of 4.8 out of 5 stars on Facebook and 4.5 out of 5 stars on Google.
Free Shipping
Applies to orders over $129 CAD, except for NL, NS, and SK ($149.99), and NT, NU, and YT ($199.00); does not apply to oversize and overweight items.
Regular Shipping Rates
$11.95 for regular parcels if the cart subtotal is $128.99 or below (except for NL, NS, and SK ($13.95), and NT, NU, and YT ($16.95)).
Good Prices
Customers often mention that the prices are competitive and good value for the quality of products.
Reliable Stock Levels
Despite occasional issues, the company ensures that clients are advised and given options like refunds or split shipments.